Training and coaching on Digital Financial Services

We improve performance by changing behavior
We build skills and change attitudes
Our workshops are very practical and interactive
Our coaching makes people autonomous


© PHB Trainer Jean Daniel Baloucoune

Our services

We offer a full suite of training and coaching services aimed at improving Financial Inclusion through an increase in the take up and usage of Digital Financial Services.

© PHB Development

What makes us unique

The design of our capacity building programmes is based on the latest insights in adult learning and executive coaching. Our goal is to change participants behaviour and improve their performance.

© Egidie Murekatete

Upcoming eWorkshops

Our eWorkshops are the closest thing to the most engaging face-to-face workshops. They are fully adapted to internet reality in the field.

Workshop Senegal_UNCDF and the MasterCard Foundation

Workshop topics

We specialise in customised training and coaching that is tailored to our clients’ needs. Based on our experience, we can offer a wide range of subjects in the area of digital financial services.

Staff we serve

© FINCA Zambia

Staff working with clients

We help make sure that staff who work directly with clients develop the skills and attitudes they need to increase the take-up and usage of digital financial services. This includes loan officers, relationship officers, customer service staff and call centre operators.

© Gera Voorrips

Staff working with agents

We help train and coach the staff responsible for identifying, recruiting, training and managing agents. These staff are sometimes known as channel banking officers, branchless banking officers, mobile banking supervisors or agent representatives.

© FINCA Zambia

Branch staff and managers

Through training and coaching we help build buy-in and leadership skills amongst branch managers and field supervisors for the successful implementation and expansion of digital financial services in their area.

©Eric Nana Kwabena Agyei

Head office managers and staff

We provide board members, senior managers and departmental heads with the training and coaching they need to plan, implement and improve digital financial services. In many cases this includes training-of-trainers.

PHB Blogs

  • PHB at the European Microfinance Week 2017
  • read more
  • PHB Academy Embarks on new DFS Training Initiatives in Uganda
  • Read More
  • Increasing use of Mobile Money in Low-income Areas
  • read more
  • Click to see a complete list of PHB blogs
  • Click Here

PHB News

  • PHB November News Brief
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  • Case Study: Long Road to Branchless Banking in Africa
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  • Toolkit # 5 Release
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  • Going digital, or stick to cash by PHB Consultant Páll Kvaran
  • Read More

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Contact Us


Email : belgium@phbdevelopment.com

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