Training and coaching on Digital Financial Services
PHB Academy offers training and coaching on Digital Financial Services and Financial Inclusion. We provide our services in face-to-face, online and blended formats.
We offer a full suite of training and coaching services aimed at improving Financial Inclusion through an increase in the uptake and usage of Digital Financial Services.
Our online workshops are the closest thing to the most engaging face-to-face workshop. They are fully adapted to internet reality in the field.
We specialise in customised training and coaching that is tailored to our clients’ needs. Based on our experience, we can offer a wide range of subjects in the area of Digital Financial Services.
The design of our capacity building programmes is based on the latest insights in adult learning and executive coaching. Our goal is to change participants behaviour and improve their performance.
Staff we serve
Staff working with clients
We help make sure that staff who work directly with clients develop the skills and attitudes they need to increase the take-up and usage of digital financial services. This includes loan officers, relationship officers, customer service staff and call center operators.
Staff working with agents
We help train and coach the staff responsible for identifying, recruiting, training and managing agents. This staff is sometimes known as channel banking officers, branchless banking officers, mobile banking supervisors or agent representatives.
Branch staff and managers
Through training and coaching, we help build buy-in and leadership skills amongst branch managers and field supervisors for the successful implementation and expansion of digital financial services in their area.
Head office managers and staff
We provide board members, senior managers and departmental heads with the training and coaching they need to plan, implement and improve digital financial services. In many cases this includes training-of-trainers.