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Recent workshops

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2016 Zambia – FINCA Express

eWorkshop for Branch Managers and Channels Business Officers

  • Managing agent liquidity
  • Making proposals and negotiating change
  • Monitoring agents onsite
  • Coaching agents and staff
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2016 Benin and Senegal – UNCDF Mobile Money for the Poor

Multi-stakeholder workshops

  • Why go digital?
  • How to implement digital financial services?
    • Legal framework
    • Business models
    • International experience
  • How to progress in digital finance?
    • Prerequisites and self-diagnosis
    • Partnerships
  • Formulation of a digital finance strategy

Workshops for Board en Senior Management of MFIs

  • Training on DFS
    • Review of multi-stakeholder workshop
    • Digital finance project cycle
    • Digital finance operations
    • Risk management
  • Institutional diagnostic
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2015 Tanzania and Zambia – FINCA Express

eWorkshop for Branch Managers and Channels Business Officers

  • Knowing your role
  • Selling digital savings to clients and staff
  • Recruiting and selecting agents
  • Training agents
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2015 Laos – UNCDF Mobile Money for the Poor

Stakeholder training

  • Building value proposition and beyond
  • Agent selection, recruitment, activation
  • Approaches to training
  • Liquidity management
  • Agent management and support
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2014 Laos – BCEL Community Money Express

HQ training

  • Agent banking strategy
  • Agent banking channel and features
  • New processes linked to agent network management
  • Roles and responsibilities of agents and agent management team
  • How to train agents and other BCEL staff
  • Sales approaches

Agent training

  • Introduction to Community Money Express
  • Roles and responsibilities of agents
  • How to promote digital services
  • How to perform digital transactions
  • Agent liquidity management
  • Client and agent support
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2014 Malawi – NBS Bank Pafupi

Management training

  • Introduction to Bank Pafupi
  • Keys to success for Bank Pafupi
  • Managing an agent network
  • Agent support

Agent training

  • Introduction to Bank Pafupi
  • Roles and responsibilities of agents
  • How to perform transactions
  • Agent liquidity management
  • Client and agent support
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2013 Sierra Leone – Salon Microfinance & Airtel

Management training

  • Agent roles & roll-out strategy
  • Agent value proposition
  • Agent recruitment
  • Monitoring and liquidity
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2012 Botswana – BeMobile mWallet

Agent training

  • Introduction to mWallet
  • Roles and responsibilities of agents
  • How to conduct transactions
  • Cash or liquidity management
  • Customer and agent support

PHB Blogs

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  • Helping Refugees through Financial Inclusion
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  • From UNCDF/MM4P: Agents—The revolution on the ground in Lao PDR
  • read more
  • Interview: Building digital financial service networks in Lao PDR
  • read more
  • PHB to lead digital finance session of Boulder Microfinance Training in July
  • read more
  • Click to see a complete list of PHB blogs
  • Click Here

PHB News

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  • PHB Newsletter-Summer 2017
  • Read More
  • DFS Formula for Success in New Toolkit from PHB Academy and MicroLead
  • Read More
  • Philippe Breul of PHB will be lecturing in the Boulder Microfinance Training
  • Read More
  • PHB conducts Human Centered Market Research to Develop the First Mobile Wallet in Lao PDR
  • Read More

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Email : belgium@phbdevelopment.com

OTHER OFFICES

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france@phbdevelopment.com
NETHERLANDS – nederland@phbdevelopment.com
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