In 2017 PHB Academy is offering four online eWorkshops* on Agent Network Management:
What are eWorkshops?
An eWorkshop is an online learning event that is the closest equivalent to the most engaging face-to-face workshop. It is a highly interactive, professionally facilitated learning event built around an exchange of experience among peers.
Tasks are designed according to collaborative problem-based learning principles. They require learners to apply newly learned skills by making simulated decisions in the context of real-life problems.
eWorkshops are especially designed for people with:
- Busy work schedules (over a period of several weeks, participants need to log in only one hour a day)
- Limited access to computers (learners can participate at any time of the day, via computer or via mobile)
- Unreliable, low-bandwidth internet (all interaction is asynchronous, and no video is used)
The interface and tools used are easy to understand and therefore suitable for people with basic ICT skills and no previous experience with online learning.
For whom are these eWorkshops?
The open eWorkshops on Agent Network Management that PHB Academy will be offering in 2017 are for staff of financial institutions that have launched digital financial services. They have been designed to meet the needs of:
- Field staff directly responsible for managing agents (e.g. channel banking officers, branchless banking officers, mobile banking supervisors, agents reps etc.)
- Branch managers and supervisors responsible for providing leadership to the introduction and expansion of digital financial services in their area, and for supporting field staff
- Head office and regional staff supervising and supporting the above
What does it cost?
The fee per eWorkshop (5 weeks, 25 hours) is 650,- Euros. This fee includes:
- (1) Access to all course materials
- (2) Access to the course platform and discussions with your peers
- (3) Daily guidance and personalized support from the facilitator
- (4) A final certificate if you pass the course
Detailed description of each eWorkshop
6 March – 7 April: Increasing usage of digital financial services (DFS)
Are you responsible for increasing the usage of digital financial services? However, do you seldom work directly with clients? In this eWorkshop you will learn how to help sales staff and agents make clients use digital financial services, and save via the digital channel. Topics include:
- Getting clients to use DFS and to save
- Getting sales staff to promote DFS usage and savings
- Getting agents to promote DFS usage and savings
- Training sales staff and agents on promotion and sales
17 April – 19 May: Selecting, recruiting and training agents
Are you under pressure to increase your number of agents rapidly? But would you rather increase the number of productive agents that don’t need much support? In this eWorkshop you will learn how to select and recruit those agents that will help you increase usage efficiently. Topics include:
- Identifying potential agents
- Assessing and pre-selecting potential agents
- Screening and qualifying pre-selected agents
- Onboarding and training agents
5 June – 7 July: Planning and managing agent liquidity
Is usage of your services low because agents are often out of cash or float? But does it seem complicated to avoid these liquidity shocks? In this eWorkshop you will learn how to work with your MIS and your colleagues to help agents improve the way they manage their liquidity. Topics include:
- Working with the system and colleagues to prepare an agent liquidity plan
- Negotiating with colleagues to make plans feasible for agents
- Getting agents to understand and use their liquidity plan
- Monitoring agent liquidity and helping to resolve problems
4 September – 6 October: Monitoring and coaching agents onsite
Do some of your agents seem careless or disorganised? Don’t they seem to implement the training they receive, listen to instructions or follow advice? In this eWorkshop you will learn how to effectively motivate agents to improve their service and thus improve usage. Topics include:
- Conducting onsite monitoring visits to agents
- Scoring agents and defining actions
- Getting agents to identify issues and solutions
- Supporting agents in improving their performance
*The minimum number of participants per course is 20.
Do you have any questions?
Please write to Pete Sparreboom at firstname.lastname@example.org. Ask us anything – we’re happy to discuss how we can make this work for you!