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Workshop topics

We specialise in courses that are tailor-made to our clients’ needs.

The following are examples of workshops we can offer. The list of courses is by no means exhaustive…

Multistakeholder workshops

  • Assessing opportunities and risks of going digital
  • Conducting an institutional self assessment
  • Selecting a digital business model

Design of an ADC/ DFS strategy and plan

  • Developing customer- centric products and channels
  • Creating value for agents and clients
  • Developing a sales and distribution plan

Pilot and roll-out of a new channel or service

  • Adapting products to a multi-channel approach
  • Managing projects and teams
  • Building internal buy-in for new channels

Channel or service performance improvement

  • Collecting data and analysing performance
  • Developing data- based decision making skills
  • Building a culture of constant improvement

All these workshops can be delivered face-to-face. Online and blended formats are particularly suitable for institutions that have already launched digital financial services.

PHB Blogs

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  • Sustainable Technology Adaptation for Mali’s Pastoralists
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  • Adapt or Die! A Changing Landscape for Microfinance
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  • Interview with PHB Associate Emmanuel Mudahemuka
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  • Click to see a complete list of PHB blogs
  • Click Here

PHB News

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  • PHB November News Brief
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  • Case Study: Long Road to Branchless Banking in Africa
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  • Toolkit # 5 Release
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  • Going digital, or stick to cash by PHB Consultant Páll Kvaran
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HEAD OFFICE - BELGIUM

Email : belgium@phbdevelopment.com

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