Workshop topics

We specialise in courses that are tailor-made to our clients’ needs.

The following are examples of workshops we can offer. The list of courses is by no means exhaustive…

Multistakeholder workshops

  • Assessing opportunities and risks of going digital
  • Conducting an institutional self-assessment
  • Selecting a digital business model

Design of an ADC/ DFS strategy and plan

  • Developing customer-centric products and channels
  • Creating value for agents and clients
  • Developing a sales and distribution plan

Pilot and roll-out of a new channel or service

  • Adapting products to a multi-channel approach
  • Managing projects and teams
  • Building internal buy-in for new channels

Channel or service performance improvement

  • Collecting data and analysing performance
  • Developing data-based decision-making skills
  • Building a culture of constant improvement

All these workshops can be delivered face-to-face. Online and blended formats are particularly suitable for institutions that have already launched digital financial services.

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