Course 1.2:- Being an agent

©TSCU Liberia


A relatively easy way for a financial institution to introduce digital financial services is by becoming an agent for a third party such as a Mobile Network Operator or Payment Service Provider, thus providing the third party’s products/ services via one’s own network of branches and service points.

This course is for institutions that are interested in obtaining additional income through a limited investment, attract new clients to branches, cross-sell one’s own services to new clients, and improve or reinforce one’s brand. It is an excellent way to learn about digital financial services before offering one’s own products through alternative delivery channels.

Core module (2 days)

Participants will become able to describe the pros and cons of being an agent. They will also be able to compare additional income expected from commissions and cross-selling with the investments and effort required. Assessing readiness for being an agent, and developing plans to meet minimum requirements are also skills that will be developed. In general, participants will be able to act on the steps to becoming an agent, and become equipped with proven solutions to meet challenges along the way.

Applied modules (1 day each)

Participants are required to take at least one applied module. During these modules, participants will use tools and develop practical skills that are fundamentally important to becoming an agent.

  • Module A: Selecting a third party and negotiating a win-win agreement
  • Module B: Assessing and developing a liquidity management plan

Target audience

This course targets CEOs of banks and non-bank financial institutions, as well as senior managers involved in product development, operations and ICT. Representatives of support networks, investors and donor organisations involved in financial inclusion will find the course enlightening.

Are you interested in this course? Or are you looking for something related? Please contact us at

PHB Blogs

  • Report: Supporting a ‘New Channel’ of Agency Banking
  • Read More
  • Agriculture and displacement: PHB at UN Climate Conference
  • Read More
  • Click to see a complete list of PHB blogs
  • Click Here

PHB News

  • ‘Mama bank’ launched for biometric access
  • Read More
  • PHB Newsbrief & Year in Review video
  • Read More
    • Digitizing Payments in Agricultural Value Chains in Uganda by UNCDF
    • Read More

Follow Us

Contact Us


Email : belgium@phbdevelopment.com

To View Regional & Country Offices

Click Here



To subscribe to our Newsletter

Click Here