Course 1.4:- Building your own agent network

© PHB Development- Client transactiong at BSP agent with card


Financial institutions embark on agent banking for many different reasons:

  • Increase deposits and thus reduce the costs of funds
  • Reduce the risks related to cash handling
  • Improve operational efficiency and productivity
  • Reduce congestion in branches
  • Increase outreach at a lower cost than by building branches, and to reduce the complexity of managing service points

This course is for institutions that aim to create their own agent network to provide access to their own products and services. It is particularly relevant where such agents do not exist in an institution’s focus areas or where existing agents are not well managed.

Core module (2 days)

Participants will understand the benefits, costs and risks of setting up an agent network. They will be able to assess their readiness for this major transformation, and be aware of needed resources. In general, they will understand the steps involved in creating an agent network, challenges commonly faced, and proven solutions.

Applied modules (1 day each)

Participants are required to take at least one applied module:

  • Module A: Developing a positive value proposition for institution, agents and clients
  • Module B: Selecting agent and transaction management platforms
  • Module C: Recruiting and training agent supervisors
  • Module D: Setting up systems for selecting and training agents
  • Module E: Setting up systems for monitoring and managing agents
  • Module F: Designing an approach to liquidity management

Target audience

This course targets CEOs of banks and non-bank financial institutions, as well as senior managers involved in product development, operations and ICT. Representatives of support networks, investors and donor organisations involved in financial inclusion will find the course applicable.

Are you interested in this course? Or are you looking for something related? Please contact us at

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