Course 1.3:- Using an existing agent network



Financial institutions embark on agent banking for numerous reasons:

  • Increase deposits and thus reduce the costs of funds
  • Reduce risks of cash handling
  • Improve operational efficiency and productivity
  • Reduce congestion in branches
  • Increase outreach at a lower cost than by building branches
  • Reduce the complexity of managing service points

This course is for a financial institution that aims to form a partnership with a digital finance service provider – and then deliver its own products and services via this provider’s platform and the agents using this platform. It is particularly relevant where agents exist in the institution’s focus areas and are well managed.

Core module

Participants will understand the benefits and risks of offering one’s own services through agent networks of digital service providers such as Mobile Network Operators, Payment Service Providers or other Financial Institutions. They will be able to assess readiness for partnership, and know how to meet requirements. Emphasis is on market research, MIS upgrading and staff training. In general, participants will understand the steps in developing a partnership, various challenges along the way as well as proven solutions.

Applied modules (1 day each)

Participants are required to take at least one applied module. The first module enables participants to identify and select partners, and negotiate a beneficial agreement. The second module enables them to assess the third party’s system for liquidity management, and develop a liquidity management plan adapted to its usual and planned cash flow.

  • Module A: Selecting a third party and negotiating a win-win agreement
  • Module B: Assessing and developing a liquidity management plan

Target audience

This course targets CEOs of banks and non-bank financial institutions, as well as senior managers involved in product development, operations and ICT. Representatives of support networks, investors and donor organisations involved in financial inclusion will find the course useful.

Are you interested in this course? Or are you looking for something related? Please contact us at

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