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Our Tailor-Made Courses
PHB Academy offers specialized courses on digital financial services (DFS). Participants in these hands-on training sessions acquire practical skills to design, manage and deliver DFS.
Our new training catalogue describes the types of courses that we custom design to meet our clients’ needs. Workshops can be delivered online, face-to-face, or in a blended format. All courses are available in English and French, some also in Portuguese and Spanish.
We offer two sets of courses:
1) Courses for institutions at the early stages of going digital that wish to develop a DFS strategy
2) Courses for institutions that have launched DFS and wish to improve usage and performance
For more information, download the full catalogue, or click on the course descriptions below.Download Catalogue
Course Set 1 - Developing a digital finance strategy
Course 1.0:- DFS for beginners
Innovate or die! Going digital is a matter of survival for financial institutions. But wh
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Course 1.1:- Using mobile technology as a tool
Financial institutions can achieve numerous benefits when their staff use digital devices
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Course 1.2:- Being an agent
A relatively easy way for a financial institution to introduce digital financial services
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Course 1.3:- Using an existing agent network
Financial institutions embark on agent banking for numerous reasons: Increase deposits an
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Course 1.4:- Building your own agent network
Financial institutions embark on agent banking for many different reasons: Increase depos
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Course Set 2 - Increasing usage of digital financial services
Course 2.0:- Developing digital financial products and services
Building customer satisfaction is essential to success in any business. This is even more
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Course 2.1:- Marketing and selling digital financial products and services
Communicating the benefits of a product to intended customers is absolutely vital. Moreov
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Course 2.2:- Selecting and training agents
The key to efficiently managing an agent network is ensuring the majority of registered a
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Course2.3:- Managing agents and liquidity
Research shows that the number of transactions conducted by agents and the quality of the
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Course 2.4:- Using data to optimise digital performance
This course is for microfinance institutions that aim to improve the performance of digit
